Terms and Conditions
Idro Power Cleaning Equipment — Terms and Conditions of Sale
Version prepared: 22 September 2026.
1. Who we are and how to contact us
We are Idro Power Cleaning Equipment, a partnership supplying cleaning equipment, machines, spare parts and accessories through ehrle.shop/ and by direct quotation.
Partners: ARTHUR MARSHALL, IAN MARSHALL
Business, correspondence and returns address: Idro Power Cleaning Equipment, Bigby High Road, Brigg, Lincolnshire, DN20 9HE, United Kingdom.
Telephone: 01652 659759
Email: sales@idropower.co.uk
VAT registration number: 660 6349 32.
Our usual opening hours are Monday–Thursday, 8am–5pm; Friday, 8am–4:30pm; Saturday, on call. These hours do not restrict your right to send a cancellation or complaint at another time.
2. Which terms apply
These terms cover our sale of goods to customers in mainland Great Britain: England, Scotland and Wales. They should be read with the product description, any specification or quotation expressly agreed before the contract, and our Returns and Refunds Policy. Hire and standalone repair or servicing contracts require their own agreed terms.
You are a consumer if you are an individual buying wholly or mainly for purposes outside your trade, business, craft or profession. Other purchases are business purchases. The business-only provisions below do not apply to consumers. Nothing in these terms removes or restricts rights that the law does not allow us to exclude.
We invoice directly to the business or individual placing a quoted order. Receiving an invoice, buying professional equipment or supplying a business name does not, by itself, remove any consumer rights you have.
3. Product information and suitability
Please check the product code, model, dimensions, connections, voltage and phase, pressure and flow ratings, and intended application before ordering. If you are unsure, contact us before purchasing. Tell us about any particular purpose, existing equipment or installation requirements on which you want our advice.
We remain responsible for supplying goods that match the contract, and for the accuracy of descriptions and advice on which you are entitled to rely. Illustrations may show optional equipment; the product description or agreed specification will identify what is included. We will not substitute materially different goods or specifications without your agreement.
Installation, commissioning, training and site work are included only where expressly stated in the product description or agreed quotation. Equipment must be installed and used safely, by suitably competent people where required, in accordance with the supplied instructions.
4. Orders, acceptance and quotations
Your order is an offer to buy the goods on the stated terms. For standard goods, we accept it when we send an express order acceptance or dispatch confirmation, whichever comes first. An automated acknowledgement that an order or payment has been received is not acceptance unless it expressly says that we have accepted the order.
For a custom build or individually quoted order, we confirm acceptance in writing after the specification, price, payment arrangements and delivery estimate have been agreed. Quotation validity periods and any agreed stages will be stated in the quotation. These terms and any additional conditions must be supplied before acceptance; an invoice does not introduce new terms after the contract has been made.
If we cannot accept an order, for example because goods are unavailable or a material listing error is identified, we will contact you and refund any payment for that unaccepted order without undue delay. We will not charge an increased price without your agreement. This does not give us an unrestricted right to cancel a contract already accepted.
5. Prices and payment
Prices are in pounds sterling. Consumer prices are displayed inclusive of VAT. Any separately displayed trade price excluding VAT will be clearly labelled, and the VAT-inclusive total, delivery charge and any other agreed charge will be shown before you commit to pay. For quoted orders, these amounts will be set out in the quotation.
Full payment is due when ordering unless you have contacted us and we have agreed another arrangement in writing. Accepted payment methods are shown at checkout or in the quotation. An agreement to invoice you does not automatically provide credit terms. Any deposit, balance and due dates will be stated before you accept a quoted order.
We will not begin a custom build before the agreed deposit and specification approval have been received. Unless another arrangement is agreed in writing, any outstanding balance must be paid before dispatch or collection. Ownership of the goods passes to you when we have received payment in full. Delivery risk is dealt with separately below.
6. Availability and delivery
We deliver to UK mainland addresses only. Some goods are held in our stock, some are ordered in, and some are sent directly by suppliers. We remain your seller and point of contact even when a supplier dispatches the goods.
The delivery estimate for parts will be stated on the product page or confirmed with you before we accept your order. Standard machines are usually delivered within approximately 3–5 days. Custom builds usually have an estimated lead time of approximately 14 days from receipt of the agreed deposit and approval of the final specification. The order-specific estimate and any agreed delivery date will be confirmed before acceptance.
Delivery charges and any location or access restrictions will be made clear before you place the order. Where a quotation is necessary, we will agree the charge before you are committed. We do not impose undisclosed delivery surcharges after purchase.
Local delivery and collection by our own team may be available by arrangement. For larger machines, tell us about access restrictions and whether unloading equipment is available. We will agree whether delivery is kerbside, requires a tail-lift or includes another unloading service before the order is accepted. No installation or placement service should be assumed unless agreed.
We will tell you promptly if a delay occurs and take reasonable steps to reduce it. A revised delivery date requires your agreement where it changes the contract. For consumers, unless another delivery period is agreed, we must deliver without undue delay and within 30 days. Your legal rights to cancel for non-delivery, including where an essential agreed deadline is missed or an appropriate additional deadline is not met, are unaffected. Payments for goods cancelled under those rights will be refunded without undue delay.
If delivery cannot be completed because access or availability differs from the arrangements you supplied, we may agree a reasonable redelivery charge reflecting the additional cost. We will explain and agree that charge before arranging redelivery, and will not charge you for a failure caused by us or our carrier.
7. Delivery checks and risk
Please inspect the packaging and goods as soon as reasonably possible and tell us promptly about damage, missing items or an incorrect delivery. Photographs and delivery notes help us resolve the issue. Signing for a delivery, not noting damage on the carrier’s paperwork, or failing to report damage within an arbitrary short period does not remove your statutory rights.
Where we arrange delivery, risk passes when you, or a person you nominate to receive the goods, takes physical possession. For an agreed collection, risk passes when the goods are handed over. If a consumer independently commissions a carrier that we did not offer, the statutory exception for that arrangement applies.
8. Returns and cancellation
Our Returns and Refunds Policy explains consumer cancellation rights, our voluntary business returns policy, return carriage, faulty goods and refund arrangements. Please contact us before returning a machine so that suitable carriage can be arranged. A consumer does not need our prior permission, a return reference or a particular form to give a valid cancellation notice.
Customers pay the direct cost of returning non-faulty goods where this obligation has been properly disclosed. For machines that cannot normally be returned by post, the return cost or a reasonable maximum estimate will be disclosed before purchase. If we have not provided the information the law requires, we will bear the return cost where legally required. Faulty, misdescribed or incorrectly supplied goods are dealt with separately.
9. IP custom builds and deposits
Before accepting a custom-build order, we agree the specification, total price, deposit, balance, delivery estimate and cancellation arrangements in writing. We will identify any elements made to your individual specifications and explain any applicable exception to consumer change-of-mind cancellation before you order.
A genuine bespoke or clearly personalised build may be exempt from the statutory change-of-mind cancellation right. A machine is not automatically exempt merely because it is described as an “IP build”, assembled after ordering or selected from standard options. Ordinary consumer cancellation rights continue where the legal exception does not apply. Your rights concerning faulty, misdescribed or non-conforming goods remain in either case.
Contact us promptly if you want to change or cancel a bespoke order. Where you have a statutory cancellation right, we honour it without a cancellation penalty. Where no such right applies, we will consider cancellation and explain any reasonable charge, supported by the actual net loss caused by the cancellation, such as genuinely committed bespoke materials or work completed. We will take reasonable steps to reduce the loss and account for costs saved, recoverable materials and any resale. We will not automatically retain the whole deposit or charge twice for the same loss.
Changes to an agreed build, including any price or lead-time effect, must be agreed in writing before we carry out the changed work.
10. Warranties and after-sales support
The stated warranty periods are one year for Ehrle machines, with two years on the Ehrle heating coil, and one year for Idro Power custom builds, running from delivery or collection. Heating-coil cover does not extend the stated period for the rest of the machine. Any applicable warranty scope and conditions will be supplied with the product information or agreed order documents before purchase.
Contact us first about a fault. We will help identify the issue and arrange the appropriate inspection, repair, replacement or other remedy. We remain responsible for our obligations as seller; you do not have to pursue the manufacturer instead of exercising your rights against us.
Normal wear is not a manufacturing defect. Warranty cover does not extend to damage actually caused by misuse, unsuitable chemicals, contaminated water, inadequate water supply, dry running, frost, incorrect electrical supply, poor maintenance or an unsuitable modification. We assess the cause rather than treating the presence of any modification or third-party work as automatically cancelling all cover. These provisions do not exclude responsibility for an inherent defect or any remedy the law requires.
No separate blanket warranty period is promised here for all spare parts and accessories; any additional product-specific warranty is described before purchase. A warranty is additional to statutory rights. The expiry of a one-year or two-year warranty does not, by itself, end those rights.
11. Our responsibility to you
We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or any other liability that the law does not permit us to exclude or limit.
For consumers: we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude statutory remedies or responsibility simply because a manufacturer or delivery company is involved.
For business customers only: subject to the liabilities that cannot lawfully be excluded, we do not accept liability for indirect or consequential loss, or loss of profit, revenue, production, contracts or business opportunity, to the extent this exclusion is reasonable and enforceable under applicable law. This does not remove our express obligations to supply the goods or provide any refund or remedy required by law. No fixed financial liability cap is imposed by these terms.
Please take reasonable steps to prevent avoidable loss, including stopping use of equipment that appears unsafe and contacting us promptly about a fault. This does not transfer our legal responsibilities to you.
12. Complaints and disputes
Contact sales@idropower.co.uk, telephone 01652 659759, or write to our address above. Please provide your order or invoice number, the product details and the outcome you are seeking. We will investigate and respond as soon as reasonably possible, keeping you informed if further checks are needed.
If we cannot resolve a consumer complaint through our process, we will provide the information required by law about a suitable approved alternative dispute resolution body and whether we are willing or required to use it. Nothing requires you to give up access to the courts or other legal remedies.
These terms are governed by English law, without depriving consumers of mandatory protections available where they live. Consumers may bring proceedings in the courts available to them under applicable law, including their home jurisdiction where entitled. For business contracts, the courts of England and Wales have exclusive jurisdiction.
13. Keeping a copy and future changes
The version agreed when your order is accepted applies to that order. Later website changes do not retrospectively change your contract. We will provide the contract information and cancellation information in a form you can keep, such as an email or document, no later than delivery. Please retain your order confirmation and invoice. If a provision is unenforceable, the remaining provisions continue only so far as the law allows.